FAQs
Production & Shipping
It currently takes about 1-3 business days to fulfill sticker orders, after which it’s shipped out. The shipping time depends on your location, but due to Covid-19, orders are taking longer than usual to deliver. For all other items, the production time varies and fulfillment can be anywhere from 2-12 business days. For questions about specific product turnaround times, please contact us at shop@redesignbroadway.com.
Stickers are shipped from New York City. All other orders are currently being handled by our awesome production partners worldwide. We have different production houses for different products. For example, if you order a t-shirt and a mug you will receive them in separate packages.
We have different production partners for different products, so if you order multiple items they will likely arrive in separate packages.
Once you place an order, it usually goes into production right away and therefore CANNOT be canceled. If there is an issue with your order, please email us immediately at shop@redesignbroadway.com and we will try to accommodate you if possible.
Orders
Yes! We are happy to customize any design or product for you. We can modify an existing design or create something brand new and print it on almost any product. Please email us at shop@redesignbroadway.com with your request.
Yes, in some cases we are able to offer discounts on bulk orders. Please email us at shop@redesignbroadway.com with your request.
We work with reliable, high-quality print-on-demand drop shippers to fulfill most orders.
You’ll receive a tracking link via email when your order is fulfilled and ready to ship out. If you have any questions about your tracking or shipment, drop us a line at shop@redesignbroadway.com.
As many products are shipped directly from our print partners, we cannot include gift notes with most orders at this time. There are a few exceptions, so please message us at shop@redesignbroadway.com with your order number and request immediately after placing the order. We are also able to provide custom gift cards that you can print at home.
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email shop@redesignbroadway.com within 7 days time and include clear photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
International Orders
Yes, we do! However, we cannot guarantee the shipping time because shipping time across the globe has slowed down due to Covid-19. There are also restrictions around shipping to certain countries during the pandemic. Please email us before placing an international order just to make sure.
Shipping time for international orders varies by destination and can take up to 30 days. For a more accurate estimate, please email us at shop@redesignbroadway.com with your location and product you would like to order.
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Refund Policy
We do not offer returns and exchanges as each item is made to order. If something is wrong with your order, please let us know right away by emailing shop@redesignbroadway.com.
Refunds are only offered to customers that receive wrong or damaged items. If any of these apply, please email us at shop@redesignbroadway.com with clear photos of the items and we’ll sort it out for you.
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, please refer to the sizing charts—we have one for every item listed on our store, in the product description section.
Still have questions?
Please email us at shop@redesignbroadway.com and we will respond as soon as possible.
